Legal

Privacy Policy

Effective Date: April 17, 2026

Simply Elevated AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you use our website at simplyelevatedai.com, our AI receptionist services, and related platforms. This policy is designed to comply with the EU General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (nFADSP/DSG), and applicable cookie regulations including the ePrivacy Directive.

By using our services, you acknowledge that you have read and understood this Privacy Policy. Where we rely on consent as a legal basis for processing, we will obtain your explicit consent before processing your data for that purpose.

1. Data Controller

The data controller responsible for processing your personal data is:

For data protection inquiries, you may contact us at the email address above. We will respond to your request within 30 days, or within the timeframe required by applicable law.

2. Information We Collect

We may collect and process the following categories of personal data:

Personal Information You Provide

• Name, email address, phone number, and business name provided during registration, inquiry, or service onboarding.
• Billing and payment information when subscribing to paid services.
• Calendar and scheduling data when you connect third-party tools.
• Any other information you voluntarily provide in communications with us.

Usage and Interaction Data

• Call recordings, transcripts, and logs generated through our AI receptionist services.
• Booking and appointment data processed through our platform.
• Website usage data including pages visited, time spent, browser type, and device information.

Automatically Collected Data

• IP address, browser type, operating system, language preferences, and referring URLs.
• Data collected via cookies and similar tracking technologies (see Section 7).

3. Legal Basis for Processing (GDPR Article 6)

We process your personal data only when we have a valid legal basis to do so. The legal bases we rely on include:

• Performance of a Contract (Article 6(1)(b)): Processing necessary to provide our services, manage your account, process payments, and fulfill our contractual obligations to you.
• Legitimate Interests (Article 6(1)(f)): Processing necessary for our legitimate business interests, such as improving our services, analyzing usage patterns, ensuring security, and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
• Consent (Article 6(1)(a)): Where you have given explicit consent, such as for marketing communications, non-essential cookies, or call recording. You may withdraw consent at any time by contacting us.
• Legal Obligation (Article 6(1)(c)): Processing necessary to comply with applicable laws, regulations, or legal proceedings.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To provide, maintain, and improve our AI receptionist and booking services.
• To process appointments, manage calendars, and facilitate client communications.
• To personalize and optimize your experience with our platform.
• To process payments and manage your account.
• To communicate with you regarding service updates, support, and promotional materials (only with your consent where required by law).
• To analyze usage trends and improve service performance and security.
• To comply with legal obligations, enforce our Terms of Use, and protect against misuse.

5. How We Share Your Personal Data

We do not sell your personal data. We may share your data in the following circumstances:

• Service Providers: With third-party processors who assist in delivering our services (e.g., calendar platforms, telephony providers, cloud hosting, payment processors). All processors are bound by data processing agreements in compliance with GDPR Article 28.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same level of protection.
• Legal Requirements: When required by law, regulation, legal process, or a binding governmental request.
• Protection of Rights: To protect the rights, property, or safety of Simply Elevated AI, our users, or the public, as required or permitted by law.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside Switzerland and the European Economic Area (EEA), including the United States, where some of our service providers are based. Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission or the Swiss Federal Data Protection and Information Commissioner (FDPIC) recognizing the destination country as providing adequate protection.
• Other legally recognized transfer mechanisms under applicable data protection law.

You may request a copy of the safeguards in place by contacting us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. In accordance with the ePrivacy Directive and applicable regulations, we categorize cookies as follows:

Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. They include cookies that enable basic functionality such as page navigation and access to secure areas. No consent is required for these cookies.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We only place analytics cookies after obtaining your explicit consent via our cookie banner.

Marketing and Third-Party Cookies

These cookies may be set by third-party services embedded in our website and are used to build a profile of your interests and show you relevant content or advertisements on other websites. These cookies are only placed with your explicit prior consent.

Managing Your Cookie Preferences

When you first visit simplyelevatedai.com, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings link in the footer of our website, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Account and service data is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.
• Call recordings and transcripts are retained in accordance with applicable telecommunications regulations and deleted upon request or after the retention period expires.
• Payment records are retained as required by Swiss tax and accounting regulations.
• Cookie data is retained for the duration specified in the relevant cookie, typically no longer than 12 months for analytics cookies.

You may request earlier deletion of your data by contacting us (see Section 14).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in accordance with GDPR Article 32. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services

Our platform integrates with third-party services such as Google Calendar, Gmail, Calendly, Cal.com, Outlook, HubSpot, and Square. When you connect these services, their respective privacy policies govern the handling of your data on their platforms. We encourage you to review their policies before enabling integrations. We are not responsible for the data practices of third-party services.

11. Your Rights

Under the GDPR and applicable Swiss data protection law, you have the following rights regarding your personal data:

• Right of Access (Article 15): Request confirmation of whether we process your data and obtain a copy of the data we hold.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Article 17): Request deletion of your personal data where there is no compelling reason for its continued processing ("right to be forgotten").
• Right to Restriction (Article 18): Request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability (Article 20): Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes. Where you object to processing for direct marketing, we will cease processing immediately.
• Right to Withdraw Consent (Article 7(3)): Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority. For Swiss residents, this is the Federal Data Protection and Information Commissioner (FDPIC). For EU/EEA residents, you may contact the supervisory authority in your country of residence.

To exercise any of these rights, please contact us at hello@simplyelevated.ai. We will respond within 30 days, or within the timeframe required by applicable law. We may request verification of your identity before processing your request.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected data from a child under 16 without verified parental consent, we will take steps to delete such data promptly. If you believe we may have collected data from a child, please contact us immediately.

13. Automated Decision-Making

Our AI receptionist services use automated processing to handle calls, respond to inquiries, and facilitate bookings. These automated interactions are designed to assist with administrative tasks and do not produce legal effects or similarly significantly affect you. If you have concerns about automated processing, you may contact us to request human intervention or to express your point of view.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of material changes by posting the revised policy on simplyelevatedai.com with an updated effective date. Where required by law, we will seek your renewed consent for material changes that affect how we process your personal data. Your continued use of our services following non-material changes constitutes your acknowledgment of the updated policy.